Services
Utility Information - Water and Sewer
Utility and Public Works
Monday, Tuesday, Thursday, Friday
7:30 a.m. - 4:00 p.m.
Wednesday
7:30 a.m. - 12:00 noon
Utility Manager
Jeremy Garrett
WartraceUtilities@townofwartrace.com
Crew
Kenneth Phillips
Robert Baker
Jeremiah Anderson
Billing and Payment Information
Utility bills go out the last day of the month and are due by the 12th.
There is a drop box located in the front door for your convenience. The water department will, however, not be responsible for cash payments placed in the night deposit box.
Payments received after the 12th will include a penalty.
We allow 3 days after the 12th to pay your bill. Cut-offs can be performed anytime after the 3rd day. We do not send out notices. Bills are due the same time each month. Failure to receive a bill does not relieve customer from payment and penalty.
Reconnection Fees
Leak Adjustments
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Reconnection Fees due to non-payment is $50.
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An additional call-out fee of $60 will be charged to have water turned back on after 4:00.
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All reconnection fees must be paid in cash or money order.
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It is the customer’s responsibility to make sure they receive a receipt for all cash payments & retain a copy of that receipt for their records. The water department will not be responsible for any cash payment not accompanied by a Wartrace Receipt.
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The Wartrace Waterworks and Sewer System is currently undergoing a rate study, performed by the Municipal Technical Advisory Service (MTAS). When the study is complete, the Board of Mayor and Aldermen will revisit the rates charged to water and sewer customers.
The water department grants one leak adjustment a year. The year begins when you receive your adjustment. (example: You receive an adjustment in May of 2024 your will not be able to take another adjustment until May of 2025.)
These adjustments are based on a 6-month’s average including the leak month.
The adjustment is based on consumption and not the monetary transactions. If the customer makes his usual payment during the leak month, all penalties will be adjusted as well as the consumption.